Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

Due to the nature of the business, all sales are final. Quality control is of the utmost importance, particularly when it comes to fibers.  Please get in touch if you have questions or concerns about your specific item. The best way to reach us is via email at info@needlepointjunctionhhi.com. We will typically respond with in 24 hours unless it is a weekend or holiday.

Thank you.